Account & access problems

• Why has my project been deleted?

  Seeing a 404 where your site used to be? The four usual reasons, and whether it can be restored.Featured

• ​Can't log in? Try these three checks

  Login problems are usually your network, antivirus or firewall. Three checks to run.Featured

• Tiiny Host banner still showing after upgrading

  Still seeing the tiiny.host banner after upgrading? It's almost always your browser cache.Few readers

• I've paid but my account still shows as Free

  Paid but still on Free? The payment is almost always attached to a different email address.Few readers

• I've forgotten my password

  There's no password reset. Log in with an email link instead, then set a new password.Few readers

Site won’t load

• "Site cannot be reached" or "Secure connection failed"

  SSL errors on a .tiiny.site link are almost always a network blocking us, not a problem with your site.Popular

• Why your link gets blocked on LinkedIn, Facebook or Outlook

  Links flagged as spam on social platforms. Why it happens and what fixes it.Some readers

Broken site content

• CSS, images or files missing after upload

  Files missing after upload? Run Analyze Site and it'll tell you what's wrong.Popular

• Your PDF isn't updating after a re-upload

  Old version still showing after a re-upload? Your browser is caching it. Clear the cache.Few readers

• Analytics aren't loading

  Analytics dashboard blank or not opening? Check your plan first, then try a private window.Few readers

• How to clear cache and cookies

  Step-by-step for clearing cache and cookies on Chrome, Safari and Firefox, phone or desktop.Few readers

• My logo, title or preview image isn't updating on my custom domain

  Changed your logo, title, description or preview image but still seeing the old one? Here's how to clear it.Few readers

• Why is there code in my project I didn't add?

  Found script tags you didn't add? They're ours. What each one does, and which ones go when you upgrade.Few readers

Upload problems

• Why is my project showing as a preview?

  Preview links expire after one hour. Here's why and how to make your link permanent.Featured

• We're unable to host this type of content on our free plan

  Why some files can't go on the free plan, what we block, and what to do if yours was flagged by mistake.Popular

• "Sorry, that link name is taken"

  Someone's already using that link-name. Pick a different one when you upload.Few readers