Can't log in? Try these three checks

Most login problems aren't with your account. Something on your network is blocking us, usually your internet provider, an antivirus program or a work firewall. Work through these in order.

1. Check whether you can reach us

Open api.tiiny.host/healthcheck.

• It loads: Your network isn't blocking us. Skip to step 3.
• It doesn't load, times out or errors: Something on your network is blocking us. Go to step 2.

2. Test on mobile data

Taking Wi-Fi out of the picture is the quickest way to confirm a network block.

1. Turn Wi-Fi off on your phone.
2. Check you're on mobile data.
3. Try logging in.

If it works on mobile data but not on Wi-Fi, that network is blocking us.

3. Add an antivirus exception

Antivirus programs like Norton, McAfee, Kaspersky and Bitdefender sometimes block login by mistake.

1. Open your antivirus settings.
2. Add tiiny.host to trusted sites or exceptions.

Not sure where that setting is? Turn the antivirus off briefly as a test. If login works, an exception is your fix.

Still stuck?

Try a different login method. If you use a password, try the email link or a social login. See How to log in to your account.

If none of that works, email support@tiiny.host and tell us which steps you tried and what happened.

Updated on: 10/11/2026