I've paid but my account still shows as Free

Almost always the payment worked fine. It's attached to a different email address than the one you're logged in with. Work through these in order.

Check the email on your receipt

Find the receipt in your inbox and look at which address it was sent to.
That address is your paid account — log in with it and your plan will be there.

Can't find a receipt?

Check spam and junk, and any other email accounts you might have used — work, personal, an old one.
Receipts go wherever the payment form said to send them, which isn't always where you'd expect.

Did you pay with PayPal?

PayPal passes across the email registered with PayPal, which is often not the address you'd normally use. Try logging in with your PayPal address.

Still can't find it? Fill in our payment identification form and we'll trace the payment for you.

Updated on: 27/08/2026

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