Articles on: Common Issues

My logo, title or preview image isn't updating on my custom domain

Your update worked, but an old copy is cached somewhere: your browser, the app you shared the link in, or our servers. Check them in this order.


1. Check in a private window


Open your link in a private or incognito window, or on your phone using mobile data. If the new version shows there, it's only your browser. See How to clear cache and cookies.



Apps save their own copy of your page the first time it's shared, and can keep it for up to a day.


  • Facebook, Messenger: Paste your link into the Sharing Debugger, click Debug, then Scrape Again.
  • LinkedIn: Paste your link into the Post Inspector.
  • WhatsApp, Slack, iMessage: Close the app completely and reopen it.


3. If your domain runs through Cloudflare or similar


Some setups route traffic through a service that keeps its own copy of your project. Log in to that service and use its Purge cache option.


4. Still showing the old version?


Message us with your link and we'll clear our copy. This fixes your link itself, but not a preview an app has already saved. For that, use step 2.



Updated on: 10/11/2026

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