If your payment fails

Try PayPal instead

If your bank is declining the card, PayPal often goes through where a direct card payment doesn't.
Go through the upgrade flow as normal and click the PayPal button on the payment screen. You don't need a PayPal account — you can enter card details directly in the PayPal checkout.

What happens when a renewal fails

We retry the payment several times over the following days. Your account and sites stay live throughout, nothing changes on the first failure.
If every retry fails, the account is eventually closed and projects are removed.

How to stop that happening

Update your card any time during the retry window and the next attempt goes through normally. Nothing is lost.

1. Click the plan button in the top right.
2. Select Manage account.
3. Click Manage billing and update your card.

Full steps: How to update your payment card and billing details.

Common reasons a card gets declined

• Expired card
• Insufficient funds
• Your bank blocking an international or online payment
• A card that doesn't support recurring payments

If your account has already closed

Email support@tiiny.host with your account email. We hold backups for 60 days and can often restore projects for accounts that were on a paid plan.

Updated on: 20/08/2026