What to do if your payment fails

If your bank is declining the card, PayPal usually goes through where a direct card payment doesn't. You don't need a PayPal account to use it.

Try PayPal instead

Go through the upgrade flow as normal and click the **PayPal** button on the payment screen.

You can enter card details directly in the PayPal checkout without creating an account.

What happens when a renewal fails

We retry the payment several times over the following days. Your account and sites stay live throughout, nothing changes on the first failure.
If every retry fails, the account is eventually closed and projects are removed.

How to stop that happening

Update your card any time during the retry window and the next attempt goes through normally. Nothing is lost.

1. Click the plan-name button in the top right.
2. Select Manage account.
3. Click Manage billing and update your card.

Full steps: How to update your payment card and billing details.

Common reasons a card gets declined

• Expired card
• Insufficient funds
• Your bank blocking an international or online payment
• A card that doesn't support recurring payments

If your account has already closed

Email support@tiiny.host with your account email. We keep backups for 60 days and can usually restore projects for accounts that were on a paid plan.

Updated on: 04/09/2026