I've paid but my account still shows as Free

Almost always, the payment worked and it's attached to a different email address than the one you're logged in with.
Work through these in order.

1. Check the email on your receipt

Find the receipt in your inbox and look at which address it was sent to. That address is your paid account. Log in with it and your plan will be there.

2. Can't find a receipt?

Check spam and junk folders, and any other email accounts you might have used — work, personal, an old one. Receipts land where the payment form said to send them, which isn't always where you'd expect.

3. Did you pay with PayPal?

PayPal passes across the email registered with PayPal, which is often different from the one you'd normally use. Try logging in with your PayPal address.

4. Still can't find it?

Fill this form and provide us with:

• The last 4 digits of the card you paid with
• The card type (Visa, Mastercard, Amex and so on)
• Roughly when you paid
• Any email addresses you might have used

We'll trace the payment and tell you which account it's on.

Updated on: 20/08/2026