> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.tiiny.host/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to switch to a free account

There's no direct downgrade from a paid plan to the free plan. You'll need to cancel your paid plan first, then sign up again for a free account.

||| When your paid plan ends, your projects are permanently removed. Download anything you want to keep before your billing period ends.


### Step 1 — Back up your work

Download any files you want to keep. Once the billing period ends, they're gone.

### Step 2 — Cancel your paid plan

1. [__Log in__](https://tiiny.host/login) and click the **plan-name button** in the top right — it shows your current plan.
2. Select **Manage Account**.
3. Click **Cancel subscription** at the bottom left.

Already logged in? Go straight to [__tiiny.host/manage/subscription/cancel__](https://tiiny.host/manage/subscription/cancel).

### Step 3 — Wait for your billing period to end

Your sites stay live and your plan keeps working until the end of the period you've already paid for. Nothing changes before then.

### Step 4 — Sign up for a free account


Once the period has ended, sign up again at [tiiny.host](https://tiiny.host).
You can use the same email address. Then re-upload the files you backed up in step 1.

### Common questions

###### Can I keep my projects? 

No. Projects don't carry across and there's no way to transfer them to a free account. Back them up and re-upload.

###### Can I use the same email address? 

Yes, once the paid plan has fully ended.

###### I cancelled by mistake. Can I undo it? 

Yes, if your billing period hasn't ended yet. Go to **Manage Account** and click **Uncancel** next to your subscription status.

###### I've already lost my projects. Can you get them back? 

Email [__support@tiiny.host__](mailto:support@tiiny.host). We keep backups for 60 days and can usually restore for accounts that were on a paid plan.