> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.tiiny.host/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Does Tiiny Host offer a free trial?

Sometimes. We offer free trials to **some** accounts rather than everyone. If one's available to you, you'll see a pop-up and a banner in your dashboard when you log in.

### What's included in a trial

A trial gives you full access to paid-plan features, with one exception: **custom domains aren't available during a trial**. You'll need to upgrade to connect one.

### What happens when a trial ends

A trial converts to a paid subscription automatically unless you cancel before it ends.

If you don't want to continue, cancel any time before the trial ends and you won't be charged:

1. Click the **plan name button** in the top right.
2. Select **Manage Account**.
3. Click **Cancel subscription**.

You keep access until the trial period ends either way, so cancelling early doesn't cut it short.

### If you've been charged unexpectedly

Every customer gets our **7-day money-back guarantee**, trial or not.

If you meant to cancel and didn't get to it in time, request a refund at [tiiny.host/manage/refund](https://tiiny.host/manage/refund) within 7 days of the charge.